About​

Connecting the dots between complex data and human experiences to build seamless service ecosystems.

I am a Service Designer and UX Researcher driven by a passion for untangling complex workflows. Currently, I lead foundational research at Intuit, where I use mixed-methods strategies to identify critical friction points and architect ‘ideal state’ customer journeys that directly shape product roadmaps.

With a Master’s in Industrial Engineering, I bring a systems-thinking lens to design strategies; looking beyond the screen to optimize the entire service blueprint. My toolkit blends deep empathy with rigorous data analysis, utilizing Python, R, and Figma to turn ambiguity into actionable, high-impact design strategies.

Experience

Industry Work Experience:

Jan 2023 – May 2025

Intuit
Plano, TX

UX/UI Designer I

Led foundational service design and mixed-methods research for a new strategic tax professionals’ client referral program. Executed 30+ user interviews and two large-scale surveys (N=468), analyzing data with R and Python to define user needs and identify significant correlations. This research informed the architecture of an “ideal state” 7-stage customer journey map, which identified critical friction points responsible for a significant conversion drop-off. Based on these findings, I developed and presented a recommendations report that directly influenced the product roadmap and new feature experiments.

Jan 2023 – May 2025

BRBytes
Baton Rouge, LA

User Experience Analyst (Position affiliated with Louisiana State University)

Conducted user-centered evaluations of course content interactions for the BRBYTES Project to identify pain points and optimize workflows for improved usability. Applied both qualitative and quantitative analysis techniques to enhance data accessibility and user experience for teachers and students, and was responsible for debugging, maintaining, optimizing, and upgrading SQL databases, focusing on efficiency, security, and performance improvements while ensuring data integrity.

Aug 2022- Dec 2022

Crown Equipment Corporation
New Bremen, OH

Design Researcher – Co-op

Developed and executed service design and UX research strategies, including qualitative studies and usability testing, for designing new digital products across truck displays, desktop, and mobile interfaces.

Dec 2019 – Jan 2021

Harish Industries
Maharashtra, India

Junior Manager

Led a team of 35 in manufacturing industrial-grade silica gel pellets, applying Six Sigma principles and quality control techniques to enhance product quality and operational efficiency. Conducted ethnographic studies and productivity analyses to eliminate downtime, optimize shop floor layouts, and streamline processes. Additionally, redesigned the order-to-dispatch workflow using service blueprinting, reducing delivery delays by 20%.

May 2019 -Nov 2019

Razen Motors Private Ltd.
Telangana, India

Graduate Engineer – Internship

Conducted market research and value stream mapping to streamline the product delivery and experience division, collaborating directly with the CEO to identify inefficiencies and drive improvements. Managed documentation support and workflow analysis, contributing to a 140% increase in revenue and a 220% improvement in customer satisfaction.

Oct 2018 – April 2019

Shreyas Enterprises
Maharashtra, India

Continuous Improvement – Internship

Applied Six Sigma principles and conducted ethnographic research in a B2B setting to streamline processes, reduce defects by 25%, and improve Acceptable Quality Level (AQL) for minor defects. Developed comprehensive BPM documentation to enhance cross-functional collaboration and optimize workflow efficiency.

Academic Work Experience:

Aug 2024 – Present

STEM Magnet Academy of Pointe Coupee
Morganza, LA

Course Instructor – Part-Time

Taught four sections of Introduction to Computational Thinking to 96 middle and high school students, designing lesson plans and delivering interactive coding exercises using Haskell. Engaged students through hands-on projects and assessments to build problem-solving skills and validate curriculum effectiveness.

June 2022 – July 2022

LSU Office of Sponsored Programs
Baton Rouge, LA

Graduate Assistant- Part-Time

Assisted in data collection, analysis, and reporting to support OSP’s metrics development and research administration efforts. Designed and tested user-centered website experiences, updating digital tools to streamline research grant proposal preparation and workflows for faculty and staff.

August 2021 – May 2022

LSU Environmental Health and Safety Department (EHS)
Baton Rouge, LA

Graduate Assistant- Part-Time

Enhanced web usability by redesigning training content and improving website design through user testing. Collaborated cross-functionally with senior staff and HR to update mandatory training modules and optimize workflows. Streamlined record-keeping systems for improved access and compliance by repopulating invoices and organizing records into databases. Conducted lab equipment audits in biology and chemistry research labs to ensure safety and operational standards.

Research Portfolio

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